Thanks for contacting HIF today. 

Your message has been successfully received. Please rest assured that one of our consultants will get back to you as soon as possible.

In the meantime, why not browse our online knowledge base for hundreds of handy articles about health insurance, claiming, HIF memberships and more.

Commonly asked questions when emailing HIF.

“If I haven’t heard from you in a few days, should I email again?”
Rest assured, your enquiry is being processed. We’re currently experiencing a high volume of emails though, which means our average response time is currently three working days. With this in mind, there's no need to send duplicate emails as we'll respond to your enquiry as soon as we can.  

“My query is pretty simple – can’t you reply sooner?”
We process all emails as they come in so please bear with us. If you’ve asked a straightforward question, though you may find the answer in our knowledge base

“I need help urgently.”
If your enquiry is urgent, or requires immediate action, please call us on 1300 13 40 60.

“My email relates to my existing HIF policy.”
All email requests relating to existing policies are referred to the relevant department at HIF. Once your request has been actioned, you’ll receive written notification that your policy has been updated. If you’d like to make changes to your policy in future, why not visit our Online Member Service Centre. It’s available 24/7 and allows you to manage your membership with just a few clicks. You can update your personal details, view your claims history, make a payment, add a new member, change your rebate tier, download your tax statement, and much more, all online.

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