Supporting HIF members with cancer

HIF is delighted to partner with Valion Health's Cancer Support Complete Program. Its aim is to improve the quality of life for HIF members who have had a cancer diagnosis.

Tailored to personal needs, the program is designed to support the physical and mental health of members with cancer. This includes members who are having, or have recently completed, cancer treatment, and those living with advanced cancer. It includes a care plan (which may also include support from a cancer nurse, dietitian, exercise physiologist, psychologist and yoga therapist over a 12-week period).

The Cancer Support Program is available to eligible HIF members at no additional cost through our cancer services partner Valion Health.

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How to participate in Cancer Support Complete

If you’ve been an HIF member with any level of Hospital cover (Excluding Basic Plus) for at least 12 months and meet HIF’s and Valion Health’s eligibility requirements - this treatment program could be a great choice for you.

Simply email info@valionhealth.com.au or complete the eligibility form on the Cancer Support Complete Program webpage to get started. The team will then allocate a Care Coordinator to you who'll get in touch (via phone or video conferencing) to support and guide you through the program. 

Kindly note that if you choose to participate in this program, your personal information will be managed in accordance with Valion Health's Privacy Policy.

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How does it work?

 

Watch this quick video which explains the Cancer Support Complete Program and how to enrol.

 

Frequently Asked Questions

 

Who is eligible for the program?

To be eligible, HIF members must meet the following criteria:

  • Hold any level of HIF hospital cover (excluding Basic Plus) for at least 12 months
  • Previous diagnosis of cancer and currently receiving active anti-cancer treatment; have completed treatment within the last 24 months; or have a diagnosis of advanced or incurable cancer
  • Be over 18 years of age
  • Have a PC, laptop, tablet or smartphone with a webcam and microphone and/or telephone.

How will it help me?

The focus of Cancer Support Complete program is to support people to live well with cancer through an individual rehabilitation program (with evidence showing that such programs can improve your quality of life). What does this mean? It can vary, but generally it can lead to improved energy levels, increased strength and endurance, improved sleep, improved mood and reduced cognitive fatigue.

You’ll learn about the importance of good nutrition, how to design an individualised exercise program that takes into account your treatment, whilst improving your understanding of cancer, its treatment and managing its side effects.

How does the program work?

Valion Health’s Cancer Support Complete is a virtual care program, provided across Australia by a team of experts in supportive cancer care. Your team connects with you using video call, phone and other tools to provide you with high quality, personalised cancer care and support from the convenience of your own home. When you join the program, your own care team will come together and work with you on a plan that suits your needs.

This program runs for 12 weeks. And the team at Valion will work with you to schedule appointments which may include support from a cancer nurse, dietitian, exercise physiologist, psychologist and yoga therapist, in a way that best supports you.

Do I need to be good with phones and computers?

When you join the program your own care team will come together and work with you on a plan that suits your needs. Once connected you will use video call, phone and other tools to provide you with high quality, personalised cancer care and support from the convenience of your own home.

 

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