HIF & St. John WA Partnership continues to grow. 

When it’s urgent but not an emergency. St John Urgent Care can attend to the following: 

• Possible sprains or broken bones; 
• Cuts that need stitches or glue; 
• Sports injuries; 
• Minor eye and ear problems; 
• Minor burns and scalds
• Insect and animal bites

St John Urgent Care centres open 7-days a week across six locations in the Perth metropolitan area. For contact information and opening hours please visit, St John WA. 

Simply show your HIF member card at an eligible St John Urgent Care centre and we'll cover the cost of your Urgent Care consultation. HIF members are provided a physical card, or your card can be accessed via the HIF member app. We encourage members to make reception aware that they are with HIF.

If you download the HIF member app, you’ll always have access to your membership card. If you don't have your membership card handy, you will need to pay the consult fee and send through the details of your consult with a completed claim form to HIF so you can be reimbursed. Please note, Medicare will automatically pay a portion of the consultation charge to you directly and HIF will cover the remaining Gap amount.

St John Urgent Care is NOT an Emergency Department.

Always dial Triple Zero (000) or go directly to the Emergency Department for serious symptoms such as:

• Heart attack/chest pains
• Inability to breathe
• Collapse/seizure/stroke
• Heavy bleeding
• Serious head or neck injury
• Motor vehicle accidents
• Severe stomach pain
• Severe burns
• Bleeding in pregnancy
• Serious mental health problem
• Poisoning or serious allergic reactions

HIF members will be able to start claiming the cost of their Urgent Care consultation from 1 September 2021.

HIF covers the out of pocket cost for an urgent care consultation only. Other services are available at Urgent Care Centres, such as GP appointments and dental treatment that HIF does not cover through this partnership. Your Doctor may also recommend you purchase medicine or medical devices associated with your treatment such as crutches, moon boot, etc. These are also not covered by HIF.

Most centres charge a consultation fee for Urgent Care services which HIF now covers for members.

Please note: Information correct as of 1 June 2022. For further info, please visit St John WA.