Get in touch

What sets us apart as a health fund in Australia? Lots of things actually. Not least the affordability of our Hospital and Extras cover options. But beyond that it’s our not-for-profit ethos that really differentiates us.

You see, we’re here for you, whether you want to make a claim, need more information or simply want to give us some feedback.

So go on, get in touch. You'll find all the different ways to chat to us below.

Email us.

For sales enquiries, please email complete our sales enquiry form
For membership enquiries, please complete our member enquiry form
For claims enquiries, please complete our claims enquiry form
For general enquiries, please complete our online feedback form
For compensation related enquiries (e.g. worker's comp claims), please email compensation@hif.com.au

Call us.

Want to talk to a real person? Our friendly team are Australian based and waiting to take your call, so why not get in touch by dialling 1300 134 060. HIF welcomes calls through the National Relay Service if you are deaf, have a hearing impairment and/or speech impairment. Choose your access option (information here) and provide our phone number (08) 9227 4200 when asked by the relay officer.

Our contact centre is open Monday to Friday at the following times across the country:

6:30am - 5:00pm WA
8:00am - 6:30pm NT, SA
8:30am - 7:00pm QLD, ACT, NSW, TAS, VIC
GMT + 8 hrs International timezone (if you're contacting us from another part of the world, please dial +618 9227 4200)

Visit us in Perth.

Our head office is located at 100 Stirling Street and we're open from 8.30am - 5.00pm (WST), Monday to Friday.

Please note we do not accept cash payments in our branch.

For existing members.

1. There’s our Online Member Centre
Just log in to manage your membership 24/7. Update your personal or payment details, add a member or direct debit billing, view your claims history and Extras annual limits, get an Extras benefit quote prior to treatment*, download tax statements and more, all with a few clicks.

2. Then there’s our Mobile App
Like our Online Member Centre, our mobile app makes managing and updating your membership 24/7 easy, with a whole heap of functions and options at your fingertips, including making and tracking claims.

If you have an Android mobile, you can submit Extras claims instantly. Simply use the Tap and Claim functionality when you visit your healthcare provider. Got an Apple phone? Answer a few questions via our in-app claim form, take a quick photo of your claim receipt and you’re done. Quick, easy and secure.